PDU for the PMP® (55 Courses)
Strat. & Busn. Mngt
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Stakeholder Management Roles and Characteristics of Manager's Job Managerial Decision-Making
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Quality Management
Home PDU for the PMP® (55 Courses) / Strat. & Busn. Mngt

Quality Planning

USD 5.00
instructor
Instructor
Alan Fata, DBA
Category
Strat. & Busn. Mngt
Difficulty
Easy
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Course Highlight Curriculum Course Content Take The Test

It’s not enough to make sure you get a project done on time and under budget. You need to be sure you make the right product to suit your stakeholders’ needs. Quality means making sure that you build what you said you would and that you do it as efficiently as you can. And that means trying not to make too many mistakes and always keeping your project working toward the goal of creating the right product.

Everybody “knows” what quality is. But the way the word is used in everyday life is a little different from how it is used in project management. Just like the triple constraint (scope, cost, and schedule), you manage quality on a project by setting goals and taking measurements. That’s why you must understand the quality levels your stakeholders believe are acceptable, and ensure that your project meets those targets, just like it needs to meet their budget and schedule goals.

Customer satisfaction is about making sure that the people who are paying for the end product are happy with what they get. When the team gathers requirements for the specification, they try to write down all of the things that the customers want in the product so that you know how to make them happy. Some requirements can be left unstated. Those are the ones that are implied by the customer’s explicit needs. For example, some requirements are just common sense (e.g., a product that people hold can’t be made from toxic chemicals that may kill them). It might not be stated, but it’s definitely a requirement.


Other course details:

  • This is an introductory course that does not require any prerequisite.
  • This course can be taken on a standalone basis.
  • This course is chapter 14 in the book titled "Project Management".
  • It provides 1 PDU (Strategic & Business Management skill) towards your PMP professional development education.

Course Features
Credits:
1 PDU
Skill Section:
Strategic and Business Management
Access:
Lifetime
Test Questions:
10
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