Stakeholder Management

Understanding and Meeting Client Expectations

USD 5.00
instructor
Instructor
Alan Fata
Category
Strat. & Busn. Mngt
Difficulty
Easy
START COURSE
Learning Objectives:
  • Describe what the client needs to know about changes in management style during different phases of a project.
  • Identify advantages and disadvantages of including the client on project teams.
  • Identify methods for determining client expectations.
  • Identify methods for clarifying values and determining differences.
  • Describe the importance of dealing fairly with the client.
  • Describe standards and procedures for dealing with problems.
  • Describe the advantages of dealing with difficult issues as soon as they arise.
  • Describe the importance of establishing methods for revising major decisions.
  • Describe the advantages of using project milestones.
  • Describe the advantages of including the client in celebrations and guidelines for doing so.

Other course details:
  • This is an introductory course that does not require any prerequisite.
  • This course can be taken on a standalone basis.
  • This course is chapter 4 in the book titled "Project Management from Simple to Complex".
  • It provides 1 PDU (Strategic skill) towards your PMP professional development education.
Course Features
Credits:
1 PDU
Skill section:
Strategic & Business Management
Access:
Lifetime
Test questions:
10