Stakeholder Management
Understanding and Meeting Client Expectations
USD 5.00
Learning Objectives:
- Describe what the client needs to know about changes in management style during different phases of a project.
- Identify advantages and disadvantages of including the client on project teams.
- Identify methods for determining client expectations.
- Identify methods for clarifying values and determining differences.
- Describe the importance of dealing fairly with the client.
- Describe standards and procedures for dealing with problems.
- Describe the advantages of dealing with difficult issues as soon as they arise.
- Describe the importance of establishing methods for revising major decisions.
- Describe the advantages of using project milestones.
- Describe the advantages of including the client in celebrations and guidelines for doing so.
Other course details:
- This is an introductory course that does not require any prerequisite.
- This course can be taken on a standalone basis.
- This course is chapter 4 in the book titled "Project Management from Simple to Complex".
- It provides 1 PDU (Strategic skill) towards your PMP professional development education.
Course Features
Credits:
1 PDU
Skill section:
Strategic & Business Management
Access:
Lifetime
Test questions:
10